Job Description

Overview:

Responsibilities:

• Prepares and presents supervisor training modules as needed.
• Provides guidance to employees and supervisors for employee relations issues that affect morale, motivation, engagement, and efficiency.
• Fosters communication between employees and management by facilitating mechanisms for raising questions and expressing concerns without fear ofretaliation, and mediating situations where appropriate.
• Manages the processes for compliants hotline and workplace complaints and concerns, including consistent tracking and monitoring of concerns/complaints; and appropriately triaging and disseminating information to appropriate stakeholders.
• Manages incoming and current staff complaints and investigations.
• Creates investigative plans, executes investigations timely, and provides clear communication to all parties involved.
• Coordinates and conducts interviews.
• Maintains detailed, consistent, and accurate records; secures and maintains relevant evidence and documentation.
• Conducts analysis, and produces well-written investigation summaries and reports upon conclusion of investigation.
• Conducts and manages all exit surveys at termination of employment, and tracks data surrounding the exit interview process.
• Maintains the complaints and investigations spreadsheet and folders, and meets with relevant stakeholders within Human Resources for updates on a regular basis.
• Leads the HR policy creation and revision process, by collaborating with senior leadership; provides education and awareness by communicating to the organization on new policies and policy change.
• Responsible for the organization’s affirmative action plan.
• Acquires knowledge for new technology and policy/procedure revisions.
• Serves as as a Deputy Title IX Coordinator.
• All other duties as assigned.

Qualifications:

• Bachelor’s degree from an accredited four-year college or university or equivalent, relevant work experience required.
• Minimum three (3) years of related work experience in human resources or related field including employee relations, conducting workplace investigations, and writing detailed, professional reports.
• Broad knowledge of human resources functions including HR policy and procedures, labor law compliance, salary administration required.
• Experience in healthcare or higher education setting preferred.
• Strong investigatory skills with attention to accuracy and detail required.
• Skilled in the areas of conflict resolution, problem solving, mediation, and effective interviewing.
• Experience with statistics and or quantitative methods commonly utilized in HR metrics required.
• Senior Professional Human Resources/Professional Human Resources through HRCI and/or SHRM-SCP/SHRM-CP through Society for Human Resource Management certification preferred.
• Strong communication skills on all levels: listening, verbal, written, and presentation.
• Highly proficient using Microsoft Word/Excel/PowerPoint/Adobe Acrobat, email, scanning and document management software.
• Ability to establish and build effective rapport and trusting relationships.
• Ability to investigate subjectively and determine appropriate stakeholder involvement and proper timing.
• Ability to exercise sound judgement and make decisions in a manner consistent with WMed values.
• Maintain a high degree of integrity to hold absolute confidentiality in all matters related to Human Resources.
• Strong commitment to a diverse and inclusive work and learning environment.
• Highly organized, and able to prioritize and plan time accordingly in a fast-paced environment.
• Extensive knowledge of federal, state and local regulations pertaining to employment.
• Excellent organizational, analytical, and critical thinking skills.

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